Thank you for contacting Jetta!
We are happy to help.
Attached are two photos showing incidents where a unit was repairable and one that was not.
If the acrylic has a clean crack or chip and no damage to the fiberglassing, it is usually repairable. There are other factors when determining if a repair can be repaired, however. So, it is always best to send in your lot number and a photo of the damage.
For additional support, please reach out to warranty@jettacorp.com.
Thank you for choosing Jetta!