Many Jetta products are built to order and start the manufacturing process within 48 hours of the order acknowledgment. This allows each customer the option to choose the bathtub configuration that meets their personal needs and tastes. To maintain this high level of flexibility, we have the following policies regarding returns.
All product returns require a return goods authorization (RGA) from Jetta and are subject to restocking fees as outlined below, plus the cost of freight to return the product to Edmond, Oklahoma. A qualifying product can be returned up to 90 days after it has been shipped, provided it is in like new condition and has not been altered, modified, or previously installed. It is the responsibility of the party returning the product to package it appropriately for shipping to not incur damage. Freight damage incurred returning a product is not the responsibility of Jetta, and a credit will not be provided for the product that arrives damaged.
RETURN FEES -
o Standard soaker tubs and whirlpool tubs (excludes walk-in tubs)
- WHITE: 25% of the purchase price
- BISCUIT: 35% of the purchase price
o Air tubs, Whirl/Combo, River and River/Combo tubs
- 50% of the purchase price
o Tubs with non-standard options added
- 50% of the purchase price
**Non-standard options include but are not limited to custom therapy packages, special jet kits, grab bars, lights, aromatherapy, in-line heaters, nonstandard pump sizes/location, non-standard controls, non-standard lip height, and ABS tile flanges. **
o All Walk-In Tubs
- 50% of the purchase price
o Bone color tubs are not eligible for cancellation.
For more information, please contact Jetta Customer Service at sales@jettacorp.com.