Many Jetta products are built to order and start the manufacturing process within 48 hours of the order acknowledgment. This allows each customer the option to choose the bathtub configuration that meets their personal needs and tastes. To maintain this high level of flexibility, we have the following policies regarding cancellations.
Customers may add tubs to a purchase order until the order confirmation is issued. Once Jetta provides the order confirmation, customers must issue a new purchase order number for additions. A product order can be canceled or changed at no charge within 48 hours of the transmission of the order acknowledgment. Any change or cancellation after 48 hours is subject to the fees below. The 48-hour cancellation policy does not apply to Jetta Express Tubs. Once the order acknowledgment has been sent for a Jetta Express tub, our cancellation fees will apply.
CANCELLATION FEES -
o Standard soaker tubs and whirlpool tubs (excludes walk-in tubs)
- WHITE: 25% of the purchase price
- BISCUIT: 35% of the purchase price
o Air tubs, Whirl/Combo, River and River/Combo tubs
- 50% of the purchase price
o Tubs with non-standard options added
- 50% of the purchase price
**Non-standard options include but are not limited to custom therapy packages, special jet kits, grab bars, lights, aromatherapy, in-line heaters, nonstandard pump sizes/location, non-standard controls, non-standard lip height, and ABS tile flanges. **
o All Walk-In Tubs
- 50% of the purchase price
o Bone color tubs are not eligible for cancellation.
For more information, please contact Jetta Customer Service at sales@jettacorp.com.