Thank you for contacting Jetta!
We would be happy to help with this matter. We kindly request that you attempt the below troubleshooting steps:
Soft reset – This is available on our four-button keypads.
- Hold the two top buttons down simultaneously for 10 secs or until all lights go dark.
- Let it rest for 30 secs.
- Hold down the two top buttons simultaneously again until all lights flash.
- If the reset was a success, all lights would flash before displaying one green light
- If you still receive a red light, please see below for directions on a hard reset.
Hard reset – The hard reset will be done at the blower motor.
- Unplug the blower from the outlet.
- Unplug the black keypad cable from the back of the blower.
- Let it rest for 5-10 mins.
- Replug the keypad cable back into the blower and the blower back into the outlet.
- If the reset was a success, all lights would flash before displaying one green light
If the troubleshooting steps were unsuccessful, please reach out to sales@jettacorp.com for additional assistance.
Thank you for choosing Jetta!